Go Off VPN / Company Network
Company IT teams will sometimes block internet access to certain sites or ports, or just block everything and only allow specific traffic through (and they're not wrong, security is important!) - however, if they're blocking Swoogo Virtual, there are a few things you can do:

1. Go off your VPN and access the livestream with either your home network or your phone's 4/5G connection (make sure you're not on wifi, otherwise it'll default to the home or office network that you're on).
2. Ask your IT team to make sure that https://virtual.swoogo.com is whitelisted and that Port 10000 is open for UDP traffic.

Turn Off Windows Firewall
If you're on your home network and don't want to mess with opening ports or firewall settings, try disabling your firewall.

Open Port 10000
If you (wisely) don't want to disable your firewall, there are some steps for how to open ports linked below. You'll want to make sure you open Port 10000 for UDP: https://www.howtogeek.com/394735/how-do-i-open-a-port-on-windows-firewall/