Emily brings over 25 years of experience leading customer success at companies like Workday, Accenture, Oracle, and OneTrust. At Workday, she served as Chief Customer Officer, helping scale revenue from $130M to $5B while building a world-class customer experience organization. Now at Klaviyo, Emily champions the customer-first mindset, ensuring brands unlock real value and deeper customer relationships. She’s passionate about connecting with customers and delivering outcomes that fuel long-term success.