Name
Skills session PM: K:Service
Date & Time
Wednesday, May 20, 2026, 2:15 PM - 3:15 PM
Anouska Ralph
Description

Customer service is no longer just support — it's a revenue driver. Learn how to turn service interactions into high-converting moments using Klaviyo, from personalised on-site experiences to AI-powered conversations and unified support.

What you'll do:

  • Turn your Customer Hub into a conversion engine with personalised, self-serve experiences
  • Remove buying hesitation with a 24/7 AI Customer Agent that answers questions and recommends products
  • Protect and extend revenue by unifying support through Helpdesk
  • Connect service and marketing to deliver faster, more personalised customer journeys
Location Name
Level 4 - Room 4.01 (Breakout 2)