FAQs
Event Information
What is K:BOS and why should I attend?
K:BOS is where consumer brands go to grow. Get early access to Klaviyo's latest innovations, hear what's
ahead on the roadmap, and learn how to leverage Klaviyo B2C CRM to drive growth. Through expert-led
sessions, hands-on workshops, and deep dives, you'll gain actionable insights to boost ROI, personalize
customer experiences, and stay ahead of trends. Plus, connect with a vibrant community of brands,
partners, and agencies to share ideas, strategies, and inspiration.
When and where is K:BOS?
Sept 25-26, 2025 at the Hynes Convention Center (900 Boylston St, Boston, MA 02115).
Who should attend?
Anyone who uses Klaviyo or plans to use it for enhancing marketing automation, customer engagement, or
e-commerce performance would benefit from attending.
When should I arrive and depart?
We recommend arriving on Wednesday, September 24 and departing Friday, September 26th in the afternoon.
Is there a dress code?
There isn't a formal dress code, but we recommend smart casual - just remember to dress comfortably and
there will be a range of activites from product sessions to dinners to evening events—so bring a range
of attires.
Are there hotel blocks available for the event?
Yes, Klaviyo has reserved hotel room blocks at the Boston Marriott Copley Place, The Sheraton Boston
Hotel, and the Westin Copley Place. You'll be able to book your room during registration process in the
hotel section. Rooms are limited and available on a first-come, first-served basis. Discounted rates are
available until sold out. Additional options near the Hynes Convention Center can be found by using this
interactive map to find hotels nearby.
What is the hotel cancellation policy?
Cancellations made within 72 hours of arrival will forfeit one night's room and tax.
Is there a conference mobile app?
Yes, all registered attendees will receive a link prior to the event to download the K:BOS app.
Do you have Justification Letter?
Yes, download our Justification Letter. It highlights all the benefits of attending
K:BOS.
Who can I reach out to for questions?
For additional questions, please reach out to kbosreg@regsvc.com.
Registration
What is the cost to attend?
The cost of attendance is $599, which includes access to the 2-day conference. Early bird pricing is as
follows:
- Jun 12 - July 31: $399
- Aug 1 - Aug 30: $499
- Sept 1 and beyond: $599
What forms of payment do you accept?
We accept all major debit and credit cards including Visa, Mastercard, American Express. We do not
accept payments via purchase order, wire, ACH, or check.
What is included in the conference registration?
It includes full access to the two-day conference: keynote, expo, breakout sessions, demos, lunch, and
an evening celebration.
Do you offer discounts for Klaviyo customers or partners?
We are offering early bird pricing!
How do I request a visa invitation letter?
When does registration close?
Registration will be open as long as we have room. If we hit capacity we will close registration.
How can I modify my registration?
To modify your registration, click "Register Now" and then "Modifying your Registration? Click here" to
login to your account and make modifications. You may also reference the link provided in your
confirmation email. For assistance modifying your registration, please reach out to the K:BOS Support
Team at kbosreg@regsvc.com.
What is the cancellation policy?
Registration Transfers
If your plans change and you're unable to attend K:BOS, you may transfer your registration to a colleague or another attendee at no additional cost. Transfer requests must be submitted at least 10 days prior to the conference start date (9.25.25). Please email us at kbosreg@regsvc.com by 9.15.25 to transfer your registration.
Refund Policy
Registration fees are generally non-refundable to help us manage event planning and venue commitments. However, we understand that unexpected circumstances can arise. Refunds may be considered on a case-by-case basis for documented medical emergencies or other extraordinary situations beyond your control.
How to Request Changes
All transfer requests and cancellation inquiries must be submitted in writing via email to kbosreg@regsvc.com at least 10 days prior to the conference start date - 9.15.25. Phone requests cannot be processed to ensure we have proper documentation of your request. Please allow up to two business days for us to review and confirm your request. We'll respond promptly with next steps and any required documentation."
If your plans change and you're unable to attend K:BOS, you may transfer your registration to a colleague or another attendee at no additional cost. Transfer requests must be submitted at least 10 days prior to the conference start date (9.25.25). Please email us at kbosreg@regsvc.com by 9.15.25 to transfer your registration.
Refund Policy
Registration fees are generally non-refundable to help us manage event planning and venue commitments. However, we understand that unexpected circumstances can arise. Refunds may be considered on a case-by-case basis for documented medical emergencies or other extraordinary situations beyond your control.
How to Request Changes
All transfer requests and cancellation inquiries must be submitted in writing via email to kbosreg@regsvc.com at least 10 days prior to the conference start date - 9.15.25. Phone requests cannot be processed to ensure we have proper documentation of your request. Please allow up to two business days for us to review and confirm your request. We'll respond promptly with next steps and any required documentation."
Is registration transferrable?
Yes, please email us at kbosreg@regsvc.com by 9.15.25 to transfer your
registration.
Attending K:BOS
Where can I find the agenda?
The full agenda can be found in the Agenda section of our website as well as the mobile app as soon as
it is launched. If you've already registered we will share updates that this is live, otherwise it will
be relfected on our page once ready!
Where and when can I pick-up my badge?
You can pick up your badge at the Hynes center starting on Wednesday afternoon. Timing will be confirmed
as we get closer to the event. The registration desk will open at 7:00am ET on Thursday, 9.25 and 8:00am
ET on Friday.
What are the Expo hours?
We will confirm hours as we get closer to the event!
Are meals included?
Lunch on both Thursday and Friday are included in the cost of the conference.
How do I make a dietary request?
When registering ensure to select your dietary preferences during the process.
How do I request accessibility accommodations?
When registering for a conference ticket, please select your accessibility preferences during the
process.
Will there be lactation rooms available?
Yes! A mother's room will be available during scheduled event hours. Please note: no fridge or freezer
is provided, and you must bring your own supplies. The room is first-come, first-served and may be
shared with others.
What health and safety measures will be in place during K:BOS?
We’re closely monitoring health trends and staying aligned with the latest guidance from the Centers for
Disease Control and Prevention (CDC) and federal, state, and local governments.
Will there be photographers/videographers at K:BOS?
Yes, photographers and videographers will be present at K:BOS to capture moments throughout the event.
By attending, you consent to having your image or likeness captured and potentially used for promotional
purposes. If you have any concerns, please reach out to the event organizers.
Does K:BOS have a code of conduct?
Yes, please review the K:BOS code of conduct.
Sponsorships and Speaking Opportunities
Who should I contact for more information on sponsorships or exhibiting opportunties?
Please email partnermarketing@klaviyo.com for more information on
sponsorships or exhibits.
Partners
Are there exclusive sessions or workshops for Klaviyo Partners?
Yes! In addition to the general event content, Klaviyo Partners will have access to dedicated sessions
tailored specifically for Partners.
Can Partners schedule 1:1 meetings with Klaviyo teams (e.g., CSMs, Partner Managers)?
Yes, absolutely. Members of the Klaviyo Partner team will be onsite and available for 1:1 meetings, time
permitting. We encourage you to book early via your Klaviyo Partner Manager to secure a slot.
Will Agency Partners be able to meet with Klaviyo Technology Partners at K:BOS?
Yes, several Klaviyo Technology Partners will be sponsoring K:BOS. They'll have dedicated spaces for
interaction, and their teams will be onsite. Customers, prospects, and Agency Partners will have the
opportunity to meet them and explore their integrations and solutions.
Will Klaviyo Partners be recognized during the event (awards, spotlights)?
Yes! On Thursday evening, we will host Klaviyo's first-ever K:Partners Awards — celebrating outstanding
partners across the community. Nominations are open now through July 11. For more details, please
contact partnermarketing@klaviyo.com.
Can any Klaviyo Partner attend?
Due to limited event capacity, partner registration and attendance is prioritized on an invitation-only
basis and limited to Klaviyo solution partners (unless you are a sponsoring Technology or ISV partner).
If you would like to request to join the event, email partnermarketing@klaviyo.com.
How many representatives from my Klaviyo Partner agency can attend the event?
Due to limited event capacity, we are restricting agency partner attendance to 2 individuals per
organization.