Agenda

Registration & Breakfast 9:30 AM
Welcome Address 10:30 AM
Klaviyo Welcome Keynote 10:40 AM
Breakouts (7)
11:45 AM
Product lounge
From Cost Centre to Retention Engine: What Post-Purchase Support Looks Like in 2026
Karisa Tate
Lead PMM Klaviyo Service,
Klaviyo
More info
Breakout 1
Panel session with Gozney and Virgin Experience Days
Jake Cohen
VP & Head of Industry Strategy,
Klaviyo
Kirsty Tansey
Senior Director of Growth,
Gozney
Alannah Murphy
Senior CRM Manager,
Virgin Experience Days.
More info
Breakout 2
Scaling with soul: How Skin Rocks built a brand on trust, education and community
Kelly Thacker
Executive Marketing Leader,
Klaviyo
Gemma Stevenson
Chief Commercial Officer,
Skin Rocks
More info
Breakout 3
Reborn and reimagined: How Fiorucci is building a luxury brand for a new generation
Emily McEvilly
Chief Customer Officer,
Klaviyo
Alberto Nicotra
Chief Digital Officer,
Fiorucci
More info
Breakout 4
Own and activate your Instagram audience with Klaviyo Social Marketing
Featuring Brett Bernstein, Product Manager for Social at Klaviyo
Vivian Asonye
Senior Customer Education Specialist,
Klaviyo
Brett Bernstein
Product Manager, Gatsby Founder,
Klaviyo
More info
Breakout 5
Boost revenue with WhatsApp in your marketing mix
Melody Flumendorf
Customer Education Specialist,
Klaviyo
More info
Breakout 6
Optimise your marketing strategy for agentic shopping
Emily Shea
Principal Customer Education
Specialist,
Klaviyo
More info
Lunch 12:30 PM
Mainstage 13:30 PM
Breakouts (7)
14:30 PM
Product lounge
Inside Klaviyo's omnichannel suite: built for brands ready to scale
Mindy Regnell
Head of Global Market Intelligence,
Klaviyo
Deja Amato
Product Marketing,
Klaviyo
More info
Breakout 1
200 years young: how Clarks is reinventing a British icon for the next generation
Ameet Shah
Senior Director, EMEA,
Customer Success,
Klaviyo
Mario Protano
Director of Performance Marketing,
Clarks
More info
Breakout 2
Better never stops: how Castore earned the right to compete with the giants
Byron Goodman
Senior Director,
EMEA Mid Market and Large Enterprise,
Klaviyo
Kev McFadyen
Chief Marketing Officer,
Castore
More info
Breakout 3
Beyond the drop: how beauty brands turn hype into loyalty
Pia Tomlinson
VP of Sales EMEA,
Klaviyo
Kate Poyser
Senior CRM & Loyalty Manager,
Refy
Kathleen Loftus
Marketing Director,
Sculpted by Aimee
Michelle Hurney
Head of CRM,
Wonderskin
More info
Breakout 4
Uncover gaps and drive revenue with Klaviyo Composer
Severine Chaari
Senior Customer Education Specialist, Klaviyo
More info
Breakout 5
Optimise your marketing strategy for agentic shopping
Emily Shea
Principal Customer Education Specialist, Klaviyo
More info
Breakout 6
Own and activate your Instagram audience with Social Marketing
Featuring Isabella Howarth, CRM & Email Specialist at Daals
Vivian Asonye
Senior Customer Education Specialist, Klaviyo
Isabella Howarth
CRM & Email Specialist,
Daals
More info
Afternoon Break 15:15 PM
Breakouts (7)
15:45 PM
Product lounge
Accelerate Growth across the Lifecycle Journey with Klaviyo Autonomous Marketing
Pia Tserkonis
Product Marketing,
Klaviyo
Kirstin Meyerhoeffer
Product Marketing,
Klaviyo
More info
Breakout 1
Beyond the season: how fashion brands build lasting customer relationships
James White
Senior Director, Partnerships EMEA,
Klaviyo
Lisa Nielsen
Senior Digital Marketing Manager,
Victoria Beckham
Jamie Degiorgio
Digital Director,
Casablanca Paris
Hayden Dore
CRM & Loyalty Manager,
Billionaire Boys Club
More info
Breakout 2
Built to transform: the mindset and methods behind KIKO Milano's digital evolution
Simon Bloom
Enterprise Sales Leader UK & EMEA,
Klaviyo
Tom Davis
Chief Customer Data & Digital Direct to
Consumer Officer,
KIKO Milano
More info
Breakout 3
Win from within: The mental edge behind high-performing teams
Robin Marchant
Senior Director, EMEA Marketing,
Klaviyo
Danny Donachie
Founder,
The Stable
More info
Breakout 4
Turn insights into impact with A/B testing
Featuring Adir Zangi, VP Retention & CRM, Elephant Stock
Vivian Asonye
Senior Customer Education Specialist, Klaviyo
Adir Zangi
VP Retention & CRM,
Elephant Stock
More info
Breakout 5
Scale your strategy with Klaviyo's AI Customer Agent
Melody Flumendorf
Customer Education Specialist,
Klaviyo
More info
Breakout 6
Increase conversions with smarter segmentation
Featuring Ellie Stewart, CRM Manager at The Couture Club
Severine Chaari
Senior Customer Education Specialist, Klaviyo
Ellie Stewart
CRM Manager,
The Couture Club
More info
Mainstage 16:45 PM
Cocktail Hour 17:30 PM